Cancellation and Refund policy
MODLIX AI SERVICES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Refund and Cancellation Policy
Effective Date: 17.10.2025 Entity: Modlix AI ("Modlix", "we", "our", or "us") Website: https://modlix.com
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1. Overview
Modlix AI is committed to delivering exceptional AI-powered business solutions that enhance marketing, sales, and operational efficiency for our clients. We recognize that business needs evolve, and circumstances may necessitate subscription modifications or cancellations. This policy establishes clear, transparent guidelines for handling such requests while maintaining compliance with applicable consumer protection and data privacy regulations.
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2. Subscription Cancellation
Initiating Cancellation
Customers may cancel their subscription at any time through:
- The Modlix Dashboard under Account Settings
- Email request to support@modlix.com
- Contacting our support team at +91 8904082211
Cancellation Effective Date
- Cancellations become effective at the end of the current billing cycle
- Users retain full access to paid features until the billing period concludes
- No pro-rated or partial refunds are issued for unused services within an active billing cycle
Plan-Specific Terms
- Monthly Plans: Cancellation effective at month-end; access continues until that date
- Annual Plans: Cancellation effective at term-end unless otherwise specified in your service agreement
- Enterprise Contracts: Subject to terms outlined in the Master Service Agreement (MSA) or Service Level Agreement (SLA)
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3. Refund Policy
Modlix maintains a strict no-refund policy once a subscription period has commenced, except under the following verified circumstances:
Eligible Refund Scenarios
- 🧾 Duplicate Payment: Technical or billing error resulting in double charges
- ⚙️ Extended Service Downtime: Platform unavailability exceeding 96 continuous hours due to Modlix infrastructure failure
- 🔁 Unintentional Auto-Renewal: Subscription renewed without explicit user consent, if reported within 7 days of renewal date
Refund Processing
- Approved refunds processed within 10–15 business days
- Refunds issued via the original payment method only
- Customers receive email confirmation upon refund approval and processing
- Refund request status can be tracked through the Modlix Dashboard
Non-Refundable Items
- Setup fees and onboarding services (once initiated)
- Professional services or consulting hours already delivered
- Usage-based or metered billing charges
- Promotional or discounted subscriptions (unless otherwise stated)
- Partial month usage for active subscriptions
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4. Service Level Credits (Enterprise Plans)
For enterprise customers operating under custom SLAs, service credits may be issued when platform uptime falls below committed thresholds:
| Uptime Range | Credit | |---------------|---------| | 99.9% – 99.0% | 10% service credit | | 99.0% – 95.0% | 15% service credit |
> ⚠️ Service credits apply to future billing cycles and cannot be redeemed for cash.
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5. Free Trials and Promotional Offers
Trial Period Terms
- Free trials are non-refundable and non-transferable
- Trials can be canceled anytime during the trial period without charge
- Upon trial-to-paid conversion, standard billing and refund terms apply immediately
- Trial cancellation does not prevent future subscription enrollment
Promotional Pricing
- Promotional discounts apply for the specified period only
- Early cancellation of promotional plans does not entitle customers to refunds
- Standard refund eligibility criteria apply to promotional subscriptions
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6. Custom and Enterprise Contracts
Enterprise clients under negotiated agreements may have distinct cancellation and refund provisions:
- Custom SLAs or MSAs override general policy terms where specified
- Contract-specific refund windows and service credits as mutually agreed
- Early termination fees may apply per agreement
- Committed term requirements and penalties for premature cancellation
> 📞 Contact your designated Account Executive for enterprise-specific terms.
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7. Third-Party Services and Integrations
Third-Party Liability Limitations
Modlix is not liable for disruptions, billing errors, or refunds related to third-party platforms, including:
- Facebook Ads, Google Ads, LinkedIn Ads, WhatsApp Business API
- CRM platforms (Salesforce, HubSpot, Zoho, etc.)
- Payment processors (Razorpay, Cashfree, Stripe, etc.)
- Email service providers
Resolution Process
Customers must contact the respective third-party provider directly for:
- Billing disputes related to third-party charges
- API failures or integration errors
- Service interruptions beyond Modlix’s control
> We will provide reasonable assistance in identifying integration issues when they occur within our platform.
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8. Data Retention and Account Deletion
Post-Cancellation Data Access
- Data remains accessible for 30 days following cancellation
- Users can export data (CSV, JSON, PDF) during this period via the Modlix Dashboard
Permanent Data Deletion
After the 30-day retention period:
- All customer data is permanently deleted
- Deletion complies with our Data Retention Policy and privacy laws
- Backup copies purged within 90 days
Data Export Recommendations
We strongly advise customers to:
- Export all critical data before subscription termination
- Verify data completeness before the retention period expires
- Store exported data securely
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9. Billing Error Protection
Our Commitment to Accuracy
- Modlix maintains PCI DSS Level 1 compliance for payment security
- Partnered with Razorpay and Cashfree
- Automated validation to prevent billing errors
Dispute Resolution
- Unauthorized or erroneous charges investigated within 5 business days
- Verified billing errors refunded immediately
- Customers receive detailed investigation reports
- Escalation to billing managers available for unresolved issues
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10. Compliance and Data Protection
All refund, billing, and account-related processes adhere to global privacy and data protection standards.
Data Processing Principles
We implement strict protocols for:
- Data minimization in refund/cancellation handling
- Lawful and transparent data processing
- Secure storage and transmission of payment data
- User consent management throughout billing lifecycle
> For comprehensive details, refer to our Privacy Policy and Terms of Service.
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11. Downgrade Options
Before cancelling, consider downgrading to a lower-tier plan:
- Immediate Downgrade: Effective upon confirmation; pro-rated credits applied
- Scheduled Downgrade: Takes effect at next renewal date
- Feature Customization: Enterprise customers may adjust features without full cancellation
> Downgrades preserve data and configuration while reducing costs.
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12. Account Reactivation
Reactivation Within 30 Days
- Full restoration of subscription settings and data
- Reactivation at current pricing (previous offers may not apply)
- No reactivation fees
Reactivation After 30 Days
- Treated as a new subscription
- Data recovery not guaranteed
- Current pricing and onboarding apply
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13. Modifications to This Policy
Policy Updates
Modlix reserves the right to modify this policy to:
- Reflect changes in business practices
- Comply with regulations
- Improve customer clarity
Change Notification
> Updated policies take effect immediately unless otherwise stated. Continued use of Modlix services indicates acceptance of revised terms.
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14. Contact Us
For questions, concerns, or refund/cancellation requests:
- 📧 Email: support@modlix.com
- 📞 Phone: +91 8904082211
- 📍 Address: Modlix AI, Flat number 22, Tower 6, Pebble Bay, No. A-11, NTI Layout, 1st Stage, Sanjay Nagar, R.M.V Extension II Stage, Sanjay Nagar Police Station, Bangalore North, Bangalore – 560094, Karnataka, India
- 🌐 Website: https://modlix.com
Response Timeframes
- Email inquiries: Within 24 business hours
- Refund requests: Initial response within 3–5 business days
- Escalated issues: Within 5–7 business days